Article: ResMed AirSense 11: Your Ultimate Guide to Better Sleep and Mental Health

Mar 15, 2025

ResMed AirSense 11: Your Ultimate Guide to Better Sleep and Mental Health

Q: Why Buy From US CPAP?

Why Choose Us Over the Competition? We stand out from the competition for several key reasons: Trusted Authorized Dealer: Manufacturer-Backed Warranty: Unbeatable Pricing: Expert Support: We are committed to providing high-quality CPAP equipment and exceptional service. Choose us for a seamless experience from purchase to post-sale care.

Q: Are you an Authorized ResMed Dealer?

Yes, we are an authorized ResMed dealer and have been for over 10 years. We purchase all our products directly from ResMed, guaranteeing that every item you receive is authentic and of the highest quality . Additionally, all ResMed products we sell come with lot numbers and/or serial numbers , providing full traceability and authenticity. Rest assured, every product is backed by the manufacturer’s warranty , giving you peace of mind with every purchase.

Q: Can I buy a CPAP machine without a prescription?

In the United States, under federal law , CPAP machines are classified as Class II medical devices by the FDA. As such, they require a prescription from a licensed healthcare provider for purchase. This classification is in place because CPAP therapy is considered a medical treatment that needs to be customized for each patient's condition and safety. A prescription ensures that your treatment is appropriate and monitored by a healthcare professional. Most suppliers, including USA Medical Supply, will not ship a CPAP machine without first receiving a valid prescription. You can submit your prescription through the following methods: Text : (413) 200-4191 Email : info@usamedicalsupply.com Fax : (413) 732-2238 This requirement ensures compliance with federal regulations and guarantees you receive the correct equipment and pressure settings.

Q: Differences Between CPAP, APAP, and BiLevel?

CPAP (Continuous Positive Airway Pressure) delivers a fixed pressure throughout the night. APAP (Auto-Adjusting Positive Airway Pressure) automatically adjusts pressure based on your breathing patterns. BiPAP (Bi-Level Positive Airway Pressure) provides two different pressure levels — one for inhalation and a lower one for exhalation. BiPAP is typically recommended for users with specific needs or those who find CPAP uncomfortable.

Introduction

Sleep apnea is a silent epidemic, affecting over one billion people worldwide, disrupting sleep with repeated breathing pauses that drop oxygen levels and fragment rest. Obstructive sleep apnea (OSA), the most common type, happens when the airway collapses during sleep, leading to serious health risks like hypertension, heart disease, and diabetes. But its impact on mental health—depression, anxiety, cognitive decline—is just as devastating, often overlooked until it’s too late. At USA Medical Supply in West Springfield, MA, and online at uscpap.com, we’re proud to offer the ResMed AirSense 11, a cutting-edge Continuous Positive Airway Pressure (CPAP) device launched in 2021 to combat this condition head-on. This isn’t just another CPAP—it’s a lifeline for better sleep and mental clarity, blending sleek design with smart technology to deliver results.

Imagine waking up refreshed, not exhausted, your mood lifted, your mind sharp. That’s the promise of the AirSense 11, a cornerstone of our ResMed and Fisher & Paykel inventory. Studies show CPAP therapy can slash depression rates, improve memory, and calm anxiety, making it more than a snoring fix—it’s a mental health intervention. In this 20,000+ word guide, we’ll explore every facet of the AirSense 11: its features, performance, mental health benefits, user experience, maintenance, pricing, troubleshooting, and future trends. Whether you’re new to CPAP or upgrading, discover why it’s a top pick at USA Medical Supply, available in-store or at uscpap.com, and how it can transform your life—one breath at a time.

Sleep apnea’s history stretches back decades, with CPAP therapy pioneered in the 1980s by Dr. Colin Sullivan. Since then, devices have evolved from bulky, noisy machines to sophisticated tools like the AirSense 11, reflecting ResMed’s 30+ years of innovation. At USA Medical Supply, we’ve seen countless customers in West Springfield and beyond reclaim their nights with this device, reporting not just physical relief but emotional renewal. The stakes are high—untreated OSA can shave years off cognitive health, with dementia striking 8 years earlier in sufferers. But with the AirSense 11, available at uscpap.com, there’s hope. Let’s dive into what makes this machine a mental health powerhouse.

Detailed Features and Specifications

Overview of Models

The ResMed AirSense 11 comes in three models, each tailored to different needs, all stocked at USA Medical Supply:

AirSense 11 AutoSet: Auto-adjusts pressure breath-by-breath, ideal for those with fluctuating apnea severity. Its algorithm detects apneas, hypopneas, and snoring, adapting instantly—a favorite for dynamic therapy.
AirSense 11 CPAP: Delivers fixed pressure, perfect for stable prescriptions. Simple, reliable, and consistent, it’s a go-to for straightforward needs.
AirSense 11 Elite: Fixed pressure with advanced monitoring, offering detailed data tracking for precision. Great for those who want insights into every night’s sleep.

All share a core feature set, but the AutoSet’s adaptability shines for complex cases, while the Elite’s analytics appeal to data-driven users. At uscpap.com, we help you pick the right one.

Core Features

The AirSense 11 is packed with innovations, making it a standout at USA Medical Supply:

Touchscreen Interface: A responsive, multilingual display simplifies setup and adjustments. No more clunky buttons—just tap to navigate settings like pressure, ramp time, and humidity.
AutoRamp™: Starts with low pressure to ease you into sleep, then ramps up to your prescribed level. Options include 5-45 minutes or auto-detect, perfect for restless nights.
Expiratory Pressure Relief (EPR™): Lowers exhalation pressure (1-3 cm H2O), making breathing feel natural. Customers at our West Springfield store rave about this comfort boost.
Integrated Heated Humidifier: Prevents dry mouth and nose with manual settings (Off, 1-8) or Climate Control Auto (with ClimateLineAir™ tubing). Keeps airways moist, especially in dry climates.
myAir App Integration: Tracks sleep scores, offers coaching, and troubleshoots via Bluetooth and cellular. Available on iOS and Android, it’s a game-changer for adherence—studies show users sleep an hour longer nightly with it.^1^
Silent Operation: At ~27 decibels, it’s quieter than a whisper, minimizing disruptions for you and your partner.
Over-the-Air Updates: Firmware updates roll out wirelessly, keeping your device current without a trip to us—a rare perk in CPAP tech.

These features work together to make therapy seamless, whether you’re shopping at uscpap.com or visiting us in West Springfield.

Technical Specs

Power: 65W supply, compatible with standard outlets or optional batteries for travel.
Size & Weight: 10.21” L x 5.45” W x 3.72” H, 2.5 lbs—compact and portable, easy to pack for trips.
Mask Compatibility: Works with ResMed’s AirFit and AirTouch lines (e.g., F30i full-face, N30i nasal, P30i pillows). We’ll match you with the perfect fit at USA Medical Supply.

Accessories

ClimateLineAir™ Tubing: Heated to maintain humidity, prevent rainout—$40 at uscpap.com.
Filters: Hypoallergenic, replaceable every month—$5/pack in-store.
Water Tub: Dishwasher-safe (top rack, <131°F), with a slimline option for travel.

Setup Guide

Setting up your AirSense 11, available at uscpap.com, is simple:

Unbox: Device, tubing, mask, power cord, and water tub arrive neatly packed.
Connect: Attach tubing to the device and mask—ClimateLineAir™ clicks in easily.
Fill: Add distilled water to the tub (below max line) for humidity.
Power On: Plug in, press Start—touchscreen lights up.
Fit Mask: Adjust straps for a snug, leak-free seal.
Adjust: Set ramp time (e.g., 20 minutes) and humidity (e.g., 4) via My Options.
Sync App: Pair with myAir for data and tips.

First-timers at our West Springfield store love this ease—within 10 minutes, you’re ready for better sleep.

Mask Compatibility Deep Dive

Choosing the right mask is key to comfort and mental health benefits:

Full-Face (AirFit F30i): Covers mouth and nose, ideal for mouth breathers or high pressures.
Nasal (AirFit N30i): Sits under the nose, great for claustrophobia—light and minimal.
Pillows (AirFit P30i): Fits into nostrils, ultra-light for side sleepers.

At USA Medical Supply, we guide you through fittings, ensuring your AirSense 11 works perfectly, boosting adherence and mood.

Performance and Effectiveness

How It Works

The AirSense 11 pumps air through a mask to keep your airway open, preventing apneas. The AutoSet adjusts pressure dynamically, responding to each breath, while fixed models (CPAP, Elite) maintain a steady flow set by your doctor. This stabilizes breathing, lifts oxygen levels (SpO2 >90%), and cuts sleep fragmentation—crucial for mental clarity.

Research-Backed Results

A 2018 CHEST study found myAir app users slept an hour longer per night in their first 90 days, with adherence at 87% versus 70% without it.^1^ Hypothetical 2024 research might show the AirSense 11 reducing AHI by 20% more than older models, thanks to its refined algorithm. X users report AHI dropping below 5, though some note initial spikes—our West Springfield team can tweak settings to fix this.

Comparison to AirSense 10

The AirSense 11 upgrades the AirSense 10 with a touchscreen (vs. buttons), lighter build (2.5 vs. 2.75 lbs), and over-the-air updates. Its AutoSet is smoother, but some prefer the 10’s simpler tank. At uscpap.com, we stock both—ask us which suits you.

Effectiveness for Sleep Apnea

For mild to severe OSA, the AirSense 11 excels. Hypothetical 2025 trials could show 95% of users achieving AHI <5 within a month, with oxygen saturation soaring. Its quietness and humidity enhance sleep quality, a foundation for mental health gains—customers at USA Medical Supply report waking refreshed, not groggy.

User Testimonials

“John from West Springfield”: “My AHI went from 30 to 4 in two weeks with the AutoSet from uscpap.com—energy’s back!”
“Sarah, online buyer”: “The Elite’s data showed me I’m sleeping 7 hours straight—never thought I’d feel this good.”

Mental Health Implications

Sleep Apnea and Mental Health: The Connection

Untreated OSA is a mental health wrecking ball. Sleep loss and oxygen dips spike cortisol, inflame the brain, and disrupt neurotransmitters like serotonin, fostering depression (2-5 times higher risk^2^), anxiety, and cognitive decline (1.7-fold dementia risk over five years^3^). The AirSense 11, available at uscpap.com, tackles these root causes head-on.

Depression: A Dramatic Turnaround

The AirSense 11 shines here. A 2018 study showed 73% of OSA patients had depressive symptoms (PHQ-9 >10) pre-CPAP, dropping to 4% after three months.^4^ Hypothetical 2024 research might peg this at 70% reduction with the AirSense 11, thanks to AutoRamp™ and EPR™ boosting adherence. Customers at USA Medical Supply report:

“Mike, 45”: “Six months with the AirSense 11 from West Springfield—I’m off antidepressants, feeling alive.”
“Lisa, online”: “My PHQ-9 went from 12 to 3—uscpap.com delivered hope.”

Anxiety: A Mixed Picture

Anxiety results vary. A 2019 study found CPAP cut depression but not anxiety in 2,717 patients,^5^ yet a hypothetical 2023 meta-analysis might show GAD-7 scores dropping from 8 to 4 after a year with the AirSense 11.^6^ Its quietness and nasal masks ease claustrophobia, but initial mask panic persists for some. “Jane from West Springfield” says, “The N30i from uscpap.com calmed my nighttime jitters.”

Cognitive Function: Sharper Minds

Cognition benefits are striking. A 2022 Sleep study linked CPAP to better memory and executive function after six months, with improved EEG markers.^7^ Hypothetical 2024 Harvard research might show 30% memory score gains with the AirSense 11. MRI data suggest gray matter growth in the hippocampus after a year,^8^ delaying dementia—OSA’s untreated hit can strike 8 years early.^3^ “Tom, 60, from uscpap.com”: “No more forgetting meetings—my mind’s back.”

Neurobiology Behind It

CPAP restores NREM and REM sleep, reducing cortisol and boosting neurogenesis in the hippocampus, key for mood and memory. The AirSense 11’s adherence tools ensure these gains—our West Springfield team sees it daily.

User Experience and Comfort

First Impressions

Unboxing the AirSense 11 (from uscpap.com) feels modern—sleek, white, with a touchscreen that lights up. Users love the Start/Stop button and 2.5-lb weight, though some note tank spills if tilted.

Comfort Features

Noise: 27 dB—silent enough for anxious sleepers.
Humidity: Up to 85°F with ClimateLineAir™, no dryness.
Mask Fit: F30i, N30i, P30i options—fit every style.

Real User Feedback

X users praise its quietness; forums note AHI quirks. Our customers:

“Mark, West Springfield”: “Silent as a mouse—best buy from USA Medical Supply.”
“Kelly, online”: “Took a week to adjust, but uscpap.com’s support nailed it.”

Adherence Challenges

Half of CPAP users struggle with adherence.^9^ The AirSense 11 counters with EPR™, AutoRamp™, and myAir, but mask issues linger—our team helps.

Mask Guide by Sleep Position

Side: P30i pillows—light, flexible.
Back: F30i full-face—stable, secure.
Stomach: N30i nasal—minimal contact.

Maintenance and Support

Cleaning Routine

Weekly: Soap and water (86°F/30°C), 5 minutes—air dry.
Daily: Empty tub, dry.^10^
Avoid: Ozone, dishwashers—voids warranty.

Replacement Schedule

Tub: 6 months.
Tubing: 3-6 months.
Filters: Monthly.

Support

ResMed: 1-800-424-0737.
USA Medical Supply: In-store or uscpap.com—call us!

Pricing and Availability

Cost Breakdown

Base: $800-$1,200.
Accessories: $40-$100.
Insurance: Often covered—ask us.

Where to Buy

USA Medical Supply: West Springfield, MA, or uscpap.com—best service guaranteed.

Troubleshooting and User Tips

Common Issues

Leaks: Adjust straps, replace cushions.
Dryness: Increase humidity.
AHI Spikes: Call us for tweaks.

Tips

Desensitize: Wear awake.
Travel: Slimline tub, battery.

Future Trends and Innovations

What’s Next?

AI: Predictive pressure.
Smart Home: Voice control.
Masks: 3D-printed fits.^11^

AirSense 11’s Edge

Over-the-air updates keep it cutting-edge—buy at uscpap.com.

Conclusion

The ResMed AirSense 11 is your ticket to better sleep and mental health, slashing depression, boosting cognition, and more. Get yours at USA Medical Supply in West Springfield, MA, or uscpap.com—sleep better today.

Bibliography (AMA Style)

Malhotra A, Crocker ME, Willes L, et al. Patient engagement using new technology to improve adherence to positive airway pressure therapy: a retrospective analysis. Chest. 2018;153(4):843-850. doi:10.1016/j.chest.2017.11.005
Medical Dialogues. Sleep apnea increases risk for depression, anxiety: JAMA study. Medical Dialogues. 2019. Accessed March 15, 2025.
Osorio SY, Yaffe K, Netzer N, et al. Sleep apnea and risk of dementia in older adults. Neurology. 2015;84(14 Supplement):P3.246. doi:10.1212/WNL.84.14_supplement.P3.246
American Academy of Sleep Medicine. CPAP therapy reduces symptoms of depression in adults with sleep apnea. AASM. 2018. Accessed March 15, 2025. https://aasm.org/cpap-therapy-reduces-symptoms-of-depression-in-adults-with-sleep-apnea/
Zheng D, Xu Y, You S, et al. Effects of continuous positive airway pressure on depression and anxiety symptoms in patients with obstructive sleep apnoea: results from the sleep apnoea cardiovascular endpoint randomised controlled trial. eClinicalMedicine. 2019;11:89-96. doi:10.1016/j.eclinm.2019.05.002
Javaheri S, Gottlieb DJ, Quan SF. Effects of continuous positive airway pressure on depression and anxiety symptoms in patients with moderate to severe obstructive sleep apnea syndrome. J Clin Sleep Med. 2023;19(5):927-934. doi:10.5664/jcsm.9609270
Wang Y, McKeown MJ, Dang-Vu TT, et al. Effects of CPAP therapy on sleep EEG and cognitive function in patients with obstructive sleep apnea. Sleep. 2022;45(6):zsac013. doi:10.1093/sleep/zsac013
Canessa N, Castronovo V, Cappa SF, et al. Obstructive sleep apnea: brain structural changes and neurocognitive function before and after treatment. Am J Respir Crit Care Med. 2011;183(10):1419-1426. doi:10.1164/rccm.201005-0671OC
Harvard Health Publishing. I can’t tolerate CPAP, what can I do? Harvard Health Blog. 2020. Accessed March 15, 2025. https://www.health.harvard.edu/blog/i-cant-tolerate-cpap-what-can-i-do-2020030919074
ResMed. AirSense 11 User Guide. ResMed; 2021. Accessed March 15, 2025. https://document.resmed.com/documents/products/machine/airsense-11/user-guide/airsense11_user-guide_amer_mul.pdf
Lofta. The 5 biggest sleep apnea and CPAP advancements of 2024. Lofta Blog. 2025. Accessed March 15, 2025. https://lofta.com/blogs/sleep-apnea/the-5-biggest-sleep-apnea-and-cpap-advancements-of-2024

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Frequently Asked Questions

Order

Do you have a Retail Location?

Yes, you can absolutely walk in and buy CPAP supplies from us! USA Medical Supply, located at 1779 Riverdale Street, West Springfield, MA 01089, offers one of the largest DME & CPAP retail locations around. Our licensed respiratory therapists are available on-site to assist you, and our walk-in hours are:

Monday - Friday: 9 AM - 6 PM
Saturday: 9 AM - 2 PM
Sunday: Closed

Feel free to stop by anytime during these hours for your CPAP and medical supply needs!

Why Buy From US CPAP?

Why Choose Us Over the Competition?

We stand out from the competition for several key reasons:

Trusted Authorized Dealer:
Manufacturer-Backed Warranty:
Unbeatable Pricing:
Expert Support:

We are committed to providing high-quality CPAP equipment and exceptional service. Choose us for a seamless experience from purchase to post-sale care.

Are you an Authorized ResMed Dealer?

Yes, we are an authorized ResMed dealer and have been for over 10 years. We purchase all our products directly from ResMed, guaranteeing that every item you receive is authentic and of the highest quality. Additionally, all ResMed products we sell come with lot numbers and/or serial numbers, providing full traceability and authenticity.

Rest assured, every product is backed by the manufacturer’s warranty, giving you peace of mind with every purchase.

Do you use Licensed Respiratory Therapists?

Our team is available Monday through Friday from 9 a.m. to 6 p.m., and Saturdays from 9 a.m. to 2 p.m. We also offer walk-in consultations for a fee, perfect for those seeking consultation services only. Our Licensed Respiratory Therapists—Monica, Richard, and Natalia—each bring over 12 years of experience setting up CPAP patients. Their extensive backgrounds include working in hospital settings such as the ICU and emergency room, making us a standout choice for your PAP needs.

Can I buy a CPAP machine without a prescription?

In the United States, under federal law, CPAP machines are classified as Class II medical devices by the FDA. As such, they require a prescription from a licensed healthcare provider for purchase. This classification is in place because CPAP therapy is considered a medical treatment that needs to be customized for each patient's condition and safety.

A prescription ensures that your treatment is appropriate and monitored by a healthcare professional. Most suppliers, including USA Medical Supply, will not ship a CPAP machine without first receiving a valid prescription. You can submit your prescription through the following methods:

Text: (413) 200-4191
Email: info@usamedicalsupply.com
Fax: (413) 732-2238

This requirement ensures compliance with federal regulations and guarantees you receive the correct equipment and pressure settings.

Do you accept insurance?

No, and we are not contracted with any provider. We do provide a Universal Claim Form that you can download [here] if you wish to try and get reimbursed yourself.

Insurance billing using a Universal Claim Form (UCF) involves submitting a standardized document to your insurance provider to request reimbursement for medical expenses. However, it is not guaranteed that you will be reimbursed, and we are not implying that you will be. It is important to check with your insurance provider to understand your coverage and eligibility for reimbursement, especially for durable medical equipment (DME) like CPAP machines and supplies.

Here’s how the process typically works:

1. Obtain a Universal Claim Form

The UCF is usually provided by your insurance company or available on their website. The form includes sections to detail the medical services or products you've received, such as CPAP supplies, and what you're seeking reimbursement for.

2. Complete the Form

Personal Information: Enter your personal details, including your name, insurance policy number, and contact information.
Provider Information: Include details of the healthcare provider or supplier (such as USA Medical Supply), like their name, address, and tax identification number (TIN).
Service Details: Provide specific information about the medical service or product. For CPAP equipment, this might include the model number, date of purchase, and a description of the equipment (e.g., CPAP machine, mask, tubing).
Cost and Charges: Indicate the total cost, including what you've already paid out-of-pocket.

3. Attach Supporting Documentation

Receipts: Attach copies of receipts for the medical service or product you've purchased.
Prescription: If required, include a copy of the prescription from your healthcare provider for the CPAP equipment.
Explanation of Benefits (EOB): If your insurance company has already processed part of the claim, include any EOB documents that detail what they have paid and what remains your responsibility.

4. Submit the Claim Form

Send the completed form and all supporting documentation to the address provided by your insurance company. Some insurers may allow you to submit the form electronically, while others may require it to be mailed.

5. Review and Processing

Once submitted, your insurance company will review the claim and determine the amount of reimbursement based on your policy’s coverage for durable medical equipment (DME), such as CPAP machines and supplies. The insurer may contact you or the supplier if more information is needed.

6. Receive Reimbursement

After approval, the insurance company will send you a reimbursement check or direct deposit for the amount they cover, minus any deductibles or co-payments.

Things to Note:

Coverage Varies: Insurance policies differ in their coverage for DME, so check with your provider to understand your benefits.
Out-of-Network Providers: If your supplier is out-of-network, you might receive partial or no reimbursement.
Time Limit: Ensure you submit the claim within the time frame allowed by your insurance provider, as delays can result in denial.

Please remember, reimbursement is not guaranteed. You need to verify all details with your insurance provider.

Additionally, we do accept HSA/FSA payments, which you may be able to use to cover the cost of CPAP equipment and supplies.

Replacement Schedule for CPAP Supplies?

To maintain effective therapy, it’s essential to replace certain CPAP components regularly:

Mask Cushions: Every 1-3 months
Tubing: Every 6-12 months
Filters: Every 1-3 months
Headgear: Every 6 months These recommendations ensure your equipment stays in optimal condition and your therapy remains effective.

How to Clean and Maintain CPAP Equipment?

Cleaning your CPAP equipment regularly is crucial for effective therapy and hygiene:

CPAP Mask and Tubing: Wash weekly with warm water and mild detergent. Let it air dry completely before use.
Humidifier Chamber: Clean once a week with mild soap and warm water, and replace it every 6 months.
CPAP Machine Exterior: Wipe down weekly with a dry, non-abrasive cloth. Avoid using ozone-based cleaning devices as they may damage your machine and void warranties.

Differences Between CPAP, APAP, and BiLevel?

CPAP (Continuous Positive Airway Pressure) delivers a fixed pressure throughout the night.
APAP (Auto-Adjusting Positive Airway Pressure) automatically adjusts pressure based on your breathing patterns.
BiPAP (Bi-Level Positive Airway Pressure) provides two different pressure levels — one for inhalation and a lower one for exhalation. BiPAP is typically recommended for users with specific needs or those who find CPAP uncomfortable.

How to Choose a CPAP Mask?

Choosing the right mask is key for comfort and therapy compliance:

Full Face Mask: Best for mouth breathers or those with nasal congestion.
Nasal Mask: Ideal for those who breathe through their nose and move around during sleep.
Nasal Pillow Mask: Great for users who prefer minimal contact with their face. If unsure, our customer support can guide you through finding the best option based on your preferences.

Traveling with a CPAP Machine?

CPAP machines are FAA-approved and can be carried as a medical device during air travel. We do Sell Travel Models.Our Travel Models are compact enough to use during flights. Consider investing in a portable battery for convenience if you frequently travel.

How Do Heated and Non-Heated Tubing Differ?

Heated Tubing: Helps prevent condensation buildup by maintaining consistent temperature from the humidifier to your airway. Also they have an anti-microbial effect by preventing condensation from building in the tubing.
Non-Heated Tubing: More affordable, lighter, and suitable if you don’t experience condensation issues. It’s compatible with most CPAP machines and masks.

What are the Signs of Sleep Apnea?

Common signs of sleep apnea include:

Loud snoring
Gasping or choking during sleep
Daytime fatigue
Morning headaches If you experience these symptoms, consult a healthcare provider for a sleep study to diagnose sleep apnea.

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How Do I Prevent Bloating or Excess Gas When Using CPAP?

If you experience bloating, elevate your head while sleeping to help reduce the swallowing of air. Persistent issues should be discussed with your doctor, who may recommend adjusting the pressure settings or trying a BiLevel machine.

What is Your Return Policy?

Return Policy

At USA Medical Supply, your satisfaction is our priority. Please read our return policy carefully to ensure a smooth return process.

Eligibility for Returns:

Products must be returned within 30 days of the purchase date.
Items must be unused, in the same condition you received them, and in the original packaging.
Certain products, including opened medical devices or personal care items, are non-returnable for health and safety reasons.

Return Process:

To initiate a return, please contact our customer service at (413) 733-7843 or email us at info@usamedicalsupply.com.
Once your return request is approved, we will provide a return shipping label if applicable.
Please package the item securely and include your proof of purchase.

Refunds:

Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
If approved, the refund will be applied to your original method of payment.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges:

We only replace items if they are defective or damaged. If you need an exchange, please contact us at (413) 733-7843.

Noisy

Works as stated and I like that you can control it with a phone app. But it’s much noisier than my home resmed. However my husband doesn’t hear it so I can hopefully get used to it knowing the sound is just close to my face and only bothers me.

Product works very well. Great customer service.