Article: THE RESMED AIRFIT N20 MASK: A DEEP DIVE INTO A LEADING CPAP MASK AT USA MEDICAL SUPPLY AND USCPAP.COM

Mar 19, 2025

THE RESMED AIRFIT N20 MASK: A DEEP DIVE INTO A LEADING CPAP MASK AT USA MEDICAL SUPPLY AND USCPAP.COM

Q: Why Buy From US CPAP?

Why Choose Us Over the Competition? We stand out from the competition for several key reasons: Trusted Authorized Dealer: Manufacturer-Backed Warranty: Unbeatable Pricing: Expert Support: We are committed to providing high-quality CPAP equipment and exceptional service. Choose us for a seamless experience from purchase to post-sale care.

Q: Are you an Authorized ResMed Dealer?

Yes, we are an authorized ResMed dealer and have been for over 10 years. We purchase all our products directly from ResMed, guaranteeing that every item you receive is authentic and of the highest quality . Additionally, all ResMed products we sell come with lot numbers and/or serial numbers , providing full traceability and authenticity. Rest assured, every product is backed by the manufacturer’s warranty , giving you peace of mind with every purchase.

Q: Can I buy a CPAP machine without a prescription?

In the United States, under federal law , CPAP machines are classified as Class II medical devices by the FDA. As such, they require a prescription from a licensed healthcare provider for purchase. This classification is in place because CPAP therapy is considered a medical treatment that needs to be customized for each patient's condition and safety. A prescription ensures that your treatment is appropriate and monitored by a healthcare professional. Most suppliers, including USA Medical Supply, will not ship a CPAP machine without first receiving a valid prescription. You can submit your prescription through the following methods: Text : (413) 200-4191 Email : info@usamedicalsupply.com Fax : (413) 732-2238 This requirement ensures compliance with federal regulations and guarantees you receive the correct equipment and pressure settings.

Q: Differences Between CPAP, APAP, and BiLevel?

CPAP (Continuous Positive Airway Pressure) delivers a fixed pressure throughout the night. APAP (Auto-Adjusting Positive Airway Pressure) automatically adjusts pressure based on your breathing patterns. BiPAP (Bi-Level Positive Airway Pressure) provides two different pressure levels — one for inhalation and a lower one for exhalation. BiPAP is typically recommended for users with specific needs or those who find CPAP uncomfortable.

INTRODUCTION

Sleep apnea, a condition impacting an estimated 39 million adults in the United States alone, disrupts sleep and poses significant health risks if left untreated, including cardiovascular disease, diabetes, and daytime fatigue. Continuous positive airway pressure (CPAP) therapy stands as the cornerstone of treatment, delivering pressurized air to keep airways open during sleep. Central to this therapy’s success is the CPAP mask, which serves as the interface between the patient and the machine. Among the vast array of options, the ResMed AirFit N20 Nasal CPAP Mask has emerged as a standout, particularly at USA Medical Supply and its online division, USCPAP.com. As of March 19, 2025, this mask enjoys widespread acclaim as one of ResMed’s most popular nasal masks, with internal studies boasting a 99% fit rate across diverse facial profiles. This article offers an exhaustive exploration of the AirFit N20’s design, technical merits, user reception, sales trends at USA Medical Supply, and its position within the competitive CPAP market. By dissecting its features and performance, we aim to illuminate why it remains a preferred choice for sleep apnea patients and clinicians alike.

THE RESMED AIRFIT N20: DESIGN AND FEATURES

The ResMed AirFit N20 is a nasal mask engineered with a focus on universality, comfort, and therapeutic efficacy. Unlike full-face masks that cover both the nose and mouth or nasal pillow masks that sit directly in the nostrils, the N20 bridges the gap by enveloping the nose with a cushion that seals around the nasal perimeter. This design caters to users who breathe through their nose and prefer more coverage than nasal pillows offer, yet less bulk than full-face alternatives. Weighing approximately 3.2 ounces (including headgear), it’s heavier than the ultralight AirFit P10 but remains notably lightweight within the nasal mask category. Its construction comprises four primary components: the InfinitySeal cushion, a flexible frame, plush headgear, and a short tube with a quick-release elbow. Each element is meticulously designed to enhance usability and comfort, addressing common grievances in CPAP therapy such as leaks, pressure sores, and complexity.

KEY FEATURES

InfinitySeal Cushion Technology
The hallmark of the AirFit N20 is its InfinitySeal cushion, a dual-wall silicone structure designed to adapt to a wide range of facial contours. Available in three sizes—small, medium, and large (with a “For Her” variant in small only)—this cushion uses a flexible, hypoallergenic material that molds to the user’s nose, ensuring a reliable seal even at higher therapy pressures (up to 30 cm H₂O). ResMed’s internal testing, conducted in November 2015 across multiple continents, demonstrated that this cushion achieves a 99% fit rate, a claim that underscores its adaptability to diverse nasal shapes and sizes. The dual-wall design provides a double layer of protection against leaks: the inner wall maintains the seal, while the outer wall flexes to accommodate movement, making it ideal for active sleepers who shift positions throughout the night.
Magnetic Clips and Quick-Release Elbow
Ease of use is a priority with the N20, evident in its magnetic headgear clips and quick-release elbow. The magnetic clips allow users to attach and detach the mask with minimal effort, a boon for those with dexterity issues or who need to remove the mask quickly during the night. However, ResMed cautions that these magnets may interfere with implanted medical devices like pacemakers, advising affected users to consult their physicians. The quick-release elbow, attached to a short, flexible tube, enables disconnection from the CPAP hose without removing the entire mask—a feature particularly appreciated for nighttime bathroom breaks or adjustments. This combination reduces the hassle of re-fitting the mask, enhancing compliance among users new to therapy.
Plush Headgear and Flexible Frame
Comfort is further elevated by the N20’s plush headgear and soft, flexible frame. The headgear, made from a breathable, padded fabric, distributes pressure evenly across the head, minimizing red marks and discomfort. Available in standard and “For Her” variants (the latter with lavender accents), it’s adjustable via Velcro straps to ensure a snug yet gentle fit. The frame, constructed from lightweight, pliable plastic, curves around the face without rigidity, reducing facial contact points and the claustrophobic sensation some users experience with bulkier masks. This design caters to side sleepers and those who value an unobstructed field of vision for pre-sleep activities like reading or watching television.
Noise Management
Operating at a sound level of 24 decibels (dBA), the AirFit N20 is notably quiet, though it lacks the QuietAir vent technology found in the AirFit P10. Its diffused venting system disperses exhaled air gently, reducing disturbance to bed partners—a critical factor in maintaining therapy adherence. While not as silent as the P10 (which boasts a lower noise profile due to its woven-mesh vent), the N20’s sound output remains well below the threshold of typical ambient bedroom noise (30-40 dBA), making it suitable for light sleepers.
Compatibility and Maintenance
The N20 is compatible with most CPAP machines, including ResMed’s AirSense 10, AirSense 11, and AirMini (with an adapter), as well as devices from other brands like Philips Respironics and Fisher & Paykel. Its maintenance is straightforward: ResMed recommends daily cleaning of the cushion and elbow with warm water (86°F / 30°C) and mild soap, taking approximately five minutes, followed by air drying. The replacement schedule advises swapping the cushion monthly, the frame every three months, and the headgear every six months to maintain optimal performance and hygiene. This simplicity appeals to users who dread the upkeep associated with more complex mask designs.

These features collectively tackle the triad of CPAP therapy challenges—comfort, fit, and practicality—positioning the AirFit N20 as a versatile option for a broad spectrum of users, from novices to seasoned veterans.

SALES DOMINANCE AT USA MEDICAL SUPPLY AND USCPAP.COM

USA Medical Supply, a durable medical equipment (DME) provider based in West Springfield, Massachusetts, and its online platform, USCPAP.com, have established themselves as key players in the CPAP market. While the AirFit P10 holds the title of their best-selling mask overall, the AirFit N20 enjoys significant popularity, particularly among nasal mask users. Several factors contribute to its strong sales performance at these outlets.

AUTHORIZED RESMED PARTNERSHIP

For over a decade, USA Medical Supply has been an authorized ResMed dealer, sourcing AirFit N20 masks directly from the manufacturer. This partnership guarantees authenticity, warranty coverage, and traceability through lot and serial numbers—crucial assurances for medical equipment where counterfeit products pose risks to patient safety. Customers benefit from this reliability, fostering trust in both the product and the supplier. USCPAP.com reinforces this credibility with detailed product listings, expert guidance from licensed respiratory therapists, and a seamless online purchasing experience.

SALES DATA INSIGHTS

Exact sales figures remain proprietary, but anecdotal evidence from USA Medical Supply’s customer service interactions and USCPAP.com’s promotional materials points to the N20’s prominence. A blog post from October 18, 2024, on USCPAP.com, titled “The Three Best-Selling CPAP Machines,” highlights the N20’s compatibility with top-selling devices like the ResMed AirMini, AirSense 10, and AirSense 11. This synergy drives sales, as customers often bundle the mask with these machines, particularly the compact AirMini for travel. Respiratory therapists at USA Medical Supply frequently recommend the N20 for its universal fit, further boosting its appeal among patients transitioning to or upgrading their CPAP setups. Seasonal promotions, such as free shipping on orders over a certain threshold (typically $99), also enhance its accessibility, making it a go-to choice for both walk-in and online shoppers.

COMPETITIVE PRICING AND AVAILABILITY

USA Medical Supply positions the AirFit N20 at a competitive price point—typically around $99-$109 for the mask with headgear, with replacement cushions ranging from $30-$40. This pricing undercuts many full-face masks (often exceeding $150) while offering premium features not found in budget nasal options. The company’s dual-channel approach—brick-and-mortar retail in Massachusetts and nationwide shipping via USCPAP.com—caters to diverse customer needs. Walk-in clients benefit from hands-on fitting assistance, while online buyers enjoy convenience and transparent pricing, often with bundled deals that include cleaning supplies or replacement parts. This accessibility, combined with the N20’s reputation, sustains its strong market presence.

USER RECEPTION AND REVIEWS

The AirFit N20’s sales success is inextricably linked to its reception among users, with feedback spanning e-commerce platforms, forums, and clinical testimonials. While the mask garners widespread praise, it’s not immune to criticism, reflecting the subjective nature of CPAP therapy experiences.

COMFORT AND FIT

The N20’s claim of fitting 99% of users is a frequent highlight in positive reviews. A 5-star review on CPAP.com raves, “This mask that fits over your entire nose is the best mask I’ve used. I’ve tried several different styles trying to get my best sleep and this one surpasses them all by far.” Users appreciate the InfinitySeal cushion’s adaptability, which minimizes leaks even during positional changes—a common issue with less flexible designs. The plush headgear earns accolades for its softness, with one USCPAP.com customer noting, “It doesn’t dig into my skin like my old mask, and I wake up without those awful red marks.” The CPAP Shop’s review aggregates a 91% approval rating from 44 users, reinforcing the mask’s comfort credentials. For active sleepers, the flexible frame’s ability to maintain a seal during side or stomach sleeping is a game-changer, reducing the need for constant readjustment.

EASE OF USE

The magnetic clips and quick-release elbow are standout features in user feedback. A review on ResMed’s official site states, “The magnets make it so easy to put on and take off—I don’t fumble in the dark anymore.” This simplicity boosts compliance, particularly for elderly users or those with limited manual dexterity. The mask’s four-part design also simplifies assembly and cleaning, with one CPAP.com user commenting, “It takes me less than five minutes to clean everything, which keeps me from skipping it.” This contrasts with more intricate masks that deter consistent maintenance, a critical factor in therapy adherence.

NOISE LEVELS

While quieter than many competitors, the N20’s noise profile elicits mixed reactions. At 24 dBA, it’s unobtrusive for most, with a Sleep Foundation review noting, “It’s quiet enough that my partner doesn’t notice it.” However, some users report audible air escape under certain conditions, such as high pressures or improper fitting. A ProductReview.com.au user complained, “The air coming out of the holes is noisy and wakes me up,” suggesting that fit precision is key to minimizing sound. Compared to the AirFit P10’s QuietAir vent, the N20 is slightly louder, but it remains within acceptable limits for most sleep environments.

CRITICISMS AND LIMITATIONS

No mask is universally flawless, and the N20 faces several critiques. Nasal soreness is a recurring complaint, particularly among users who overtighten the headgear or use an ill-fitting cushion size. One USCPAP.com review advises, “Make sure you get the right size—mine hurt until I switched to medium.” Mouth breathers also struggle, as the nasal design requires a chin strap for effective use—a limitation inherent to this category. ProductReview.com.au’s 1.3-star average from four reviews highlights more severe issues, with one user stating, “It does not work for me at all, hard to breathe as I feel all air gone through those holes.” Magnetic clip malfunctions—either detaching too easily or failing to secure—also surface in feedback, though this appears less common. These criticisms suggest that while the N20 excels for the majority, individual facial anatomy and therapy needs can lead to suboptimal experiences.

MARKET CONTEXT AND COMPETITION

The CPAP mask market is a dynamic arena, with ResMed, Fisher & Paykel, and Philips Respironics vying for dominance. The AirFit N20 competes against a range of nasal and nasal pillow masks, each with distinct strengths and weaknesses.

COMPARISON WITH COMPETITORS

ResMed AirFit P10
The AirFit P10, a nasal pillow mask, is lighter (under 2 ounces) and quieter due to its QuietAir vent, making it ideal for low-pressure users and those sensitive to facial contact. However, the N20’s full nasal coverage offers a more secure seal at higher pressures (up to 30 cm H₂O), appealing to users with more severe apnea or those who find nasal pillows intrusive. The N20’s broader cushion also reduces nasal irritation for some, though it sacrifices the P10’s minimalist appeal.
Fisher & Paykel Brevida
The Brevida, another nasal mask, features a soft AirPillow seal that inflates to cushion the nose, offering a different approach to fit. It’s slightly heavier and noisier than the N20, lacking advanced vent technology, and its seal may falter at higher pressures compared to the InfinitySeal. The N20’s magnetic clips and simpler headgear give it an edge in usability, though the Brevida’s plush cushion appeals to users prioritizing nasal comfort over universality.
Philips Respironics DreamWear
The DreamWear’s innovative under-nose design places the cushion beneath the nostrils, reducing facial coverage and offering a hybrid nasal-pillow feel. Its headgear, however, is more complex, and users report stability issues during active sleep, unlike the N20’s secure split-strap system. The N20’s traditional nasal approach provides a sturdier seal, though it lacks the DreamWear’s open-field-of-vision advantage.

BROADER TRENDS

The CPAP market is buoyed by rising sleep apnea diagnoses—up 20% in the past decade per the American Academy of Sleep Medicine—and growing awareness of therapy’s benefits. Patients increasingly demand masks that balance efficacy with lifestyle compatibility, such as portability for travel or silence for shared bedrooms. The N20 aligns with these trends, offering a middle ground between the minimalism of nasal pillows and the robustness of full-face masks. Its compatibility with travel-friendly devices like the AirMini further cements its relevance in a mobile, health-conscious society.

WHY THE N20 RESONATES WITH CUSTOMERS

The AirFit N20’s appeal lies in its ability to cater to diverse needs without compromising core functionality. For new users, its intuitive design and universal fit lower the entry barrier to CPAP therapy, while seasoned users appreciate its durability and adaptability to higher pressures. Travelers value its compact dimensions and AirMini compatibility, light sleepers benefit from its quiet operation, and active sleepers rely on its stable seal. At USA Medical Supply and USCPAP.com, the mask’s success is amplified by expert support—respiratory therapists guide fittings, troubleshoot issues, and ensure proper maintenance, enhancing patient outcomes. This synergy of product excellence and customer service explains its enduring popularity.

CLINICAL AND PRACTICAL IMPLICATIONS

From a clinical perspective, the N20’s 99% fit rate suggests it reduces the trial-and-error process often required to find a suitable mask, saving time for both patients and providers. Its support for a wide pressure range (4-30 cm H₂O) accommodates varying apnea severities, from mild to severe, making it a versatile prescription option. Practically, its low maintenance burden—five minutes daily—and affordable replacement parts encourage consistent use, a key determinant of therapy success. However, clinicians must assess patients for nasal breathing habits and facial sensitivity to ensure compatibility, as mouth breathing or cushion discomfort can undermine its effectiveness.

FUTURE OUTLOOK

As CPAP technology evolves, the AirFit N20 may face pressure to incorporate advancements like the P10’s QuietAir vent or smart sensors for real-time fit monitoring, trends seen in newer ResMed models. Its current design, however, remains a gold standard, likely to retain relevance unless competitors introduce a nasal mask that surpasses its fit and comfort metrics. For USA Medical Supply and USCPAP.com, continued emphasis on education—via blogs, videos, and therapist consultations—will sustain its market share as patients seek informed purchasing decisions.

CONCLUSION

The ResMed AirFit N20 Nasal CPAP Mask’s status as a leading choice at USA Medical Supply and USCPAP.com reflects its exceptional design, user-centric features, and robust market performance. Its InfinitySeal cushion, magnetic clips, and flexible frame deliver a balance of comfort and efficacy that resonates with 99% of users, setting a benchmark in nasal mask technology. While not without flaws—nasal soreness and noise concerns persist for some—its strengths outweigh these drawbacks for the majority, as evidenced by glowing reviews and steady sales. In a competitive landscape, the N20 holds its own against rivals like the P10, Brevida, and DreamWear, offering a reliable, adaptable solution for sleep apnea therapy. As awareness and diagnosis rates climb, the N20 stands poised to remain a cornerstone of CPAP care, embodying ResMed’s commitment to improving sleep and quality of life.

Bibliography (AMA Style)

Sleep Foundation. Best CPAP Masks of 2025. SleepFoundation.org. https://www.sleepfoundation.org/best-cpap-mask. Accessed March 19, 2025.
ResMed. AirFit N20 Nasal Mask. ResMed.com. https://www.resmed.com/en-us/sleep-apnea/cpap-parts-support/cpap-masks/airfit-n20/. Accessed March 19, 2025.
CPAP.com. ResMed AirFit N20 Nasal CPAP Mask Review. CPAP.com. https://www.cpap.com/blogs/reviews/resmed-airfit-n20-review. Accessed March 19, 2025.
The CPAP Shop. ResMed AirFit N20 Nasal Mask Review. TheCPAPShop.com. https://www.thecpapshop.com/resmed-airfit-n20-nasal-cpap-masks. Accessed March 19, 2025.
National Council on Aging. Best CPAP Masks of 2025. NCOA.org. https://www.ncoa.org/adviser/sleep/best-cpap-masks/. Accessed March 19, 2025.
USA Medical Supply. ResMed Products. USCPAP.com. https://uscpap.com/collections/resmed. Accessed March 19, 2025.
USA Medical Supply. The Three Best-Selling CPAP Machines: ResMed AirMini, ResMed AirSense 10, and ResMed AirSense 11. USCPAP.com. https://uscpap.com/blogs/news/the-three-best-selling-cpap-machines-resmed-airmini-resmed-airsense-10-and-resmed-airsense-11. Published October 18, 2024. Accessed March 19, 2025.
ProductReview.com.au. ResMed AirFit N20 Reviews. ProductReview.com.au. https://www.productreview.com.au/listings/resmed-airfit-n20. Accessed March 19, 2025.

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Frequently Asked Questions

Order

Do you have a Retail Location?

Yes, you can absolutely walk in and buy CPAP supplies from us! USA Medical Supply, located at 1779 Riverdale Street, West Springfield, MA 01089, offers one of the largest DME & CPAP retail locations around. Our licensed respiratory therapists are available on-site to assist you, and our walk-in hours are:

Monday - Friday: 9 AM - 6 PM
Saturday: 9 AM - 2 PM
Sunday: Closed

Feel free to stop by anytime during these hours for your CPAP and medical supply needs!

Why Buy From US CPAP?

Why Choose Us Over the Competition?

We stand out from the competition for several key reasons:

Trusted Authorized Dealer:
Manufacturer-Backed Warranty:
Unbeatable Pricing:
Expert Support:

We are committed to providing high-quality CPAP equipment and exceptional service. Choose us for a seamless experience from purchase to post-sale care.

Are you an Authorized ResMed Dealer?

Yes, we are an authorized ResMed dealer and have been for over 10 years. We purchase all our products directly from ResMed, guaranteeing that every item you receive is authentic and of the highest quality. Additionally, all ResMed products we sell come with lot numbers and/or serial numbers, providing full traceability and authenticity.

Rest assured, every product is backed by the manufacturer’s warranty, giving you peace of mind with every purchase.

Do you use Licensed Respiratory Therapists?

Our team is available Monday through Friday from 9 a.m. to 6 p.m., and Saturdays from 9 a.m. to 2 p.m. We also offer walk-in consultations for a fee, perfect for those seeking consultation services only. Our Licensed Respiratory Therapists—Monica, Richard, and Natalia—each bring over 12 years of experience setting up CPAP patients. Their extensive backgrounds include working in hospital settings such as the ICU and emergency room, making us a standout choice for your PAP needs.

Can I buy a CPAP machine without a prescription?

In the United States, under federal law, CPAP machines are classified as Class II medical devices by the FDA. As such, they require a prescription from a licensed healthcare provider for purchase. This classification is in place because CPAP therapy is considered a medical treatment that needs to be customized for each patient's condition and safety.

A prescription ensures that your treatment is appropriate and monitored by a healthcare professional. Most suppliers, including USA Medical Supply, will not ship a CPAP machine without first receiving a valid prescription. You can submit your prescription through the following methods:

Text: (413) 200-4191
Email: info@usamedicalsupply.com
Fax: (413) 732-2238

This requirement ensures compliance with federal regulations and guarantees you receive the correct equipment and pressure settings.

Do you accept insurance?

No, and we are not contracted with any provider. We do provide a Universal Claim Form that you can download [here] if you wish to try and get reimbursed yourself.

Insurance billing using a Universal Claim Form (UCF) involves submitting a standardized document to your insurance provider to request reimbursement for medical expenses. However, it is not guaranteed that you will be reimbursed, and we are not implying that you will be. It is important to check with your insurance provider to understand your coverage and eligibility for reimbursement, especially for durable medical equipment (DME) like CPAP machines and supplies.

Here’s how the process typically works:

1. Obtain a Universal Claim Form

The UCF is usually provided by your insurance company or available on their website. The form includes sections to detail the medical services or products you've received, such as CPAP supplies, and what you're seeking reimbursement for.

2. Complete the Form

Personal Information: Enter your personal details, including your name, insurance policy number, and contact information.
Provider Information: Include details of the healthcare provider or supplier (such as USA Medical Supply), like their name, address, and tax identification number (TIN).
Service Details: Provide specific information about the medical service or product. For CPAP equipment, this might include the model number, date of purchase, and a description of the equipment (e.g., CPAP machine, mask, tubing).
Cost and Charges: Indicate the total cost, including what you've already paid out-of-pocket.

3. Attach Supporting Documentation

Receipts: Attach copies of receipts for the medical service or product you've purchased.
Prescription: If required, include a copy of the prescription from your healthcare provider for the CPAP equipment.
Explanation of Benefits (EOB): If your insurance company has already processed part of the claim, include any EOB documents that detail what they have paid and what remains your responsibility.

4. Submit the Claim Form

Send the completed form and all supporting documentation to the address provided by your insurance company. Some insurers may allow you to submit the form electronically, while others may require it to be mailed.

5. Review and Processing

Once submitted, your insurance company will review the claim and determine the amount of reimbursement based on your policy’s coverage for durable medical equipment (DME), such as CPAP machines and supplies. The insurer may contact you or the supplier if more information is needed.

6. Receive Reimbursement

After approval, the insurance company will send you a reimbursement check or direct deposit for the amount they cover, minus any deductibles or co-payments.

Things to Note:

Coverage Varies: Insurance policies differ in their coverage for DME, so check with your provider to understand your benefits.
Out-of-Network Providers: If your supplier is out-of-network, you might receive partial or no reimbursement.
Time Limit: Ensure you submit the claim within the time frame allowed by your insurance provider, as delays can result in denial.

Please remember, reimbursement is not guaranteed. You need to verify all details with your insurance provider.

Additionally, we do accept HSA/FSA payments, which you may be able to use to cover the cost of CPAP equipment and supplies.

Replacement Schedule for CPAP Supplies?

To maintain effective therapy, it’s essential to replace certain CPAP components regularly:

Mask Cushions: Every 1-3 months
Tubing: Every 6-12 months
Filters: Every 1-3 months
Headgear: Every 6 months These recommendations ensure your equipment stays in optimal condition and your therapy remains effective.

How to Clean and Maintain CPAP Equipment?

Cleaning your CPAP equipment regularly is crucial for effective therapy and hygiene:

CPAP Mask and Tubing: Wash weekly with warm water and mild detergent. Let it air dry completely before use.
Humidifier Chamber: Clean once a week with mild soap and warm water, and replace it every 6 months.
CPAP Machine Exterior: Wipe down weekly with a dry, non-abrasive cloth. Avoid using ozone-based cleaning devices as they may damage your machine and void warranties.

Differences Between CPAP, APAP, and BiLevel?

CPAP (Continuous Positive Airway Pressure) delivers a fixed pressure throughout the night.
APAP (Auto-Adjusting Positive Airway Pressure) automatically adjusts pressure based on your breathing patterns.
BiPAP (Bi-Level Positive Airway Pressure) provides two different pressure levels — one for inhalation and a lower one for exhalation. BiPAP is typically recommended for users with specific needs or those who find CPAP uncomfortable.

How to Choose a CPAP Mask?

Choosing the right mask is key for comfort and therapy compliance:

Full Face Mask: Best for mouth breathers or those with nasal congestion.
Nasal Mask: Ideal for those who breathe through their nose and move around during sleep.
Nasal Pillow Mask: Great for users who prefer minimal contact with their face. If unsure, our customer support can guide you through finding the best option based on your preferences.

Traveling with a CPAP Machine?

CPAP machines are FAA-approved and can be carried as a medical device during air travel. We do Sell Travel Models.Our Travel Models are compact enough to use during flights. Consider investing in a portable battery for convenience if you frequently travel.

How Do Heated and Non-Heated Tubing Differ?

Heated Tubing: Helps prevent condensation buildup by maintaining consistent temperature from the humidifier to your airway. Also they have an anti-microbial effect by preventing condensation from building in the tubing.
Non-Heated Tubing: More affordable, lighter, and suitable if you don’t experience condensation issues. It’s compatible with most CPAP machines and masks.

What are the Signs of Sleep Apnea?

Common signs of sleep apnea include:

Loud snoring
Gasping or choking during sleep
Daytime fatigue
Morning headaches If you experience these symptoms, consult a healthcare provider for a sleep study to diagnose sleep apnea.

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How Do I Prevent Bloating or Excess Gas When Using CPAP?

If you experience bloating, elevate your head while sleeping to help reduce the swallowing of air. Persistent issues should be discussed with your doctor, who may recommend adjusting the pressure settings or trying a BiLevel machine.

What is Your Return Policy?

Return Policy

At USA Medical Supply, your satisfaction is our priority. Please read our return policy carefully to ensure a smooth return process.

Eligibility for Returns:

Products must be returned within 30 days of the purchase date.
Items must be unused, in the same condition you received them, and in the original packaging.
Certain products, including opened medical devices or personal care items, are non-returnable for health and safety reasons.

Return Process:

To initiate a return, please contact our customer service at (413) 733-7843 or email us at info@usamedicalsupply.com.
Once your return request is approved, we will provide a return shipping label if applicable.
Please package the item securely and include your proof of purchase.

Refunds:

Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
If approved, the refund will be applied to your original method of payment.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges:

We only replace items if they are defective or damaged. If you need an exchange, please contact us at (413) 733-7843.

Noisy

Works as stated and I like that you can control it with a phone app. But it’s much noisier than my home resmed. However my husband doesn’t hear it so I can hopefully get used to it knowing the sound is just close to my face and only bothers me.

Product works very well. Great customer service.