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Mobile App Privacy Policy
Your privacy is extremely important to us! This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://uscpap.com.
The terms "You," "Your," "Yours" and "User" refer to the entity/person/organization using our site. When this Policy mentions "We", "Us," and "Our" it refers to US CPAP and its subsidiaries and affiliates. “Site” refers to https://uscpap.com and its android and iOS mobile app
This Privacy Policy is governed by our Terms of Services.
For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at info@usamedicalsupply.com.
1. INFORMATION WE COLLECT FROM YOU
We collect the information You provide us and this information is necessary for the adequate performance of the contractual arrangement which is in place between You and us and allow us to comply with our legal obligations.
- Account Signup Information. When You create the account, we ask You to provide the signup information, such as Email, Name, Surname, Phone, Username, Passwords, Personal Number, Address.
- Communication, chats, messages. When you communicate with us through email or any other way, we collect information about your communication and any information You choose to provide or disclose. In order to answer your request, we may access information provided by email, chats, purchase history, etc.
- User Images. We utilize image(s) you upload for various purposes, including uploading user-generated content like product reviews, facilitating support chat interactions, and enabling image-based product search for a seamless shopping experience.
- Payment Information. To order and use features of Site, we may require you to provide certain financial information in order to facilitate the processing of payments. We collect your Credit or debit card number, Credit or debit card type, Credit or debit card expiration date, Billing address, Tax number, Name and surname.
- Login information. We collect Login information if You are logging to our account with Authentication Data.
2. INFORMATION WE COLLECT AUTOMATICALLY
When you use our Site or contact us directly we may collect information, including your personal information, about the way you act in our Site, the services You use and how You use them.
This information is necessary for the adequate performance of the contract between You and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Site.
- Log data and Device information. We automatically collect log data and device information when you access and use the site, even if you have not created an Account or logged in. That information includes, among other things: Internet protocol (IP) addresses, Browser type, Internet service provider (ISP), Referring/exit pages, Operating system, Date/time stamp, Clickstream data.
- Tracking technologies and Cookies. We use Cookies, Beacons, Tags, CI codes (click tracking), ISC (source tracking), ITC (item tracking codes), Phone model, Device ID, Customer number. We also automatically collect information about the device's operating system .
- Geo-location data. We collect information about your approximate location as determined by data such as your IP address to offer you an improved user experience. Such data may be collected only when you access the Site using your device.
- Usage information. We use a tool called "Google Analytics" to collect information about your interactions with the Site (what pages you visit, such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the Site. In consequence, Google, Inc. plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site). For more information please visit Google.
- Publicly available personal Information.
3. THE WAY WE USE YOUR INFORMATION
We process your information adhering to the general data processing principles.
We may use the information we collect through our Site for a number of reasons, including to:
- to identify user
- to create account
- to create trusted environment
- to create statistics and analyze market
- to stay connected
- to customize marketing
- to send billing information
- to manage user orders
- to contact user
- to improve services
- to ensure data security and prevent fraud
- to comply with applicable laws
- to request feedback
- to post testimonials
- to provide support
We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests.
4. DIRECT MARKETING
We may use your provided contact details for direct marketing. These direct marketing offers, depending on your preferences, may be personalized taking into account any other information which you have provided to us (e.g. location, social media profile information, etc.) or we have collected or generated from other sources as described below.
If you wish to withdraw the consent for direct marketing, and refuse to receive information from us, you may exercise such an option at any time you wish by updating your preferences in your account, following the instructions to unsubscribe in the received email.
5. HOW WE MAY SHARE YOUR INFORMATION
Site may send user information like email address to its mobile app provider Vajro and to Shopify if you use social login (Facebook, Google, Apple) or a one time code.
Site may use (currently or in the future) analytical tools likeGoogle Analytics,Firebase Analytics,ClevertapandAppsflyer.
We may also disclose your information to third parties:
- where required by law or regulatory requirement, court order or other judicial authorization;
- in response to lawful requests by public authorities, including for the purposes of meeting national security and law enforcement requirements;
- in connection with the sale, transfer, merger, bankruptcy, restructuring or other reorganization of a business;
- to protect or defend our rights, interests or property, or that of third parties; (e) to investigate any wrongdoing in connection with our products and services;
- and to protect the vital interests of an individual.
6. COOKIES
Cookies are small text files stored by your browser on your computer when you visit our Site. We use cookies to improve our Site and make it easier to use. Cookies permit us to recognize users and avoid repetitive requests for the same information.
Cookies from our Site cannot be read by other Sites. Most browsers will accept cookies unless you change your browser settings to refuse them.
Cookies we use on our Site:
- Strictly necessary cookies - These cookies are required for the operation of our Site. They help us to show you the right information, customize your experience, and allow us to implement and maintain security features as well as to help us detect malicious activities. Without these cookies operation of the Site would be impossible or its functioning may be severely affected.
You may find more information about how to delete cookies, as well as the other useful information related to the use of the cookies, on the website http://www.allaboutcookies.org/.
7. SENSITIVE INFORMATION
We do not collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data or data related a sexual orientation.
Please do not send, upload, or provide us any sensitive data and contact us using the contact details below if you believe that we might have such information. We have a right to delete any information we believe might contain sensitive data.
8. PAYMENT INFORMATION
Please refer to the privacy policy which is available in our website https://uscpap.com.
9. THIRD PARTY LINKS
Our Site may have links to other websites. Please review their privacy policies to learn more about how they collect and use your personal data, because we do not control their policies and personal data processing practices.
10. RETENTION
We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligation, resolve disputes, and enforce our agreements.
We will retain your personal information as long as we need it to provide services to you, unless we are otherwise required by law or regulations to retain your personal information longer.
11. SECURITY
We have implemented security measures designed to protect the personal information you share with us, including physical, electronic and procedural measures. Among other things, we regularly monitor our systems for possible vulnerabilities and attacks.
Regardless of the measures and efforts taken by us, the transmission of information via the internet, email or text message is not completely secure. We do not guarantee the absolute protection and security of your personal information or any other User Content you upload, publish or otherwise share with us or anyone else.
We therefore encourage you to avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.
If you have any questions regarding the security of our Site or Services, you are welcome to contact us at info@usamedicalsupply.com.
12. YOUR RIGHTS
You are entitled to a range of rights regarding the protection of your personal information. Those rights are:
- The right to access the information we have about you. If you wish to access your personal information that we collect, you can do so at any time by contacting us at info@usamedicalsupply.com
- The right to rectify inaccurate information about you. You can correct, update or request deletion of your personal information by contacting us using the contact details provided below.
- The right to object to the processing. When we rely on your consent to process your personal information, you may withdraw consent at any time by contacting us using the contact details provided below. This will not affect the lawfulness of processing prior to the withdrawal of your consent.
- The right to lodge a complaint. You can raise questions or complaints to the national Data Protection Agency in your country of residence in the event where your rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.
- The right to erase any data concerning you. You may demand erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed.
If you choose to delete your account and all associated data (or specific parts of it), send an email to info@usamedicalsupply.com requesting deletion of data. We'll process your request and delete all account data within (x [Max: 30]) days. You will receive an email confirmation as soon as it is done.
13. APPLICATION OF POLICY
This Policy applies only to the services offered by our Company. Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services or other sites linked from our Site or Services.
14. AMENDMENTS
Our Policy may change from time to time. We will post any Policy changes on our Site and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).
15. ACCEPTANCE OF THIS POLICY
We assume that all Users of this Site have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our Site. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 14. Continued use of this Site implies acceptance of the revised Policy.
16. FURTHER INFORMATION
If you have any further questions regarding the data we collect, or how we use it, then please feel free to contact us at info@usamedicalsupply.com
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Frequently Asked Questions
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Do you have a Retail Location?
Yes, you can absolutely walk in and buy CPAP supplies from us! USA Medical Supply, located at 1779 Riverdale Street, West Springfield, MA 01089, offers one of the largest DME & CPAP retail locations around. Our licensed respiratory therapists are available on-site to assist you, and our walk-in hours are:
- Monday - Friday: 9 AM - 6 PM
- Saturday: 9 AM - 2 PM
- Sunday: Closed
Feel free to stop by anytime during these hours for your CPAP and medical supply needs!
Why Buy From US CPAP?
Why Choose Us Over the Competition?
We stand out from the competition for several key reasons:
- Trusted Authorized Dealer:
- Manufacturer-Backed Warranty:
- Unbeatable Pricing:
- Expert Support:
We are committed to providing high-quality CPAP equipment and exceptional service. Choose us for a seamless experience from purchase to post-sale care.
Are you an Authorized ResMed Dealer?
Yes, we are an authorized ResMed dealer and have been for over 10 years. We purchase all our products directly from ResMed, guaranteeing that every item you receive is authentic and of the highest quality. Additionally, all ResMed products we sell come with lot numbers and/or serial numbers, providing full traceability and authenticity.
Rest assured, every product is backed by the manufacturer’s warranty, giving you peace of mind with every purchase.
Do you use Licensed Respiratory Therapists?
Our team is available Monday through Friday from 9 a.m. to 6 p.m., and Saturdays from 9 a.m. to 2 p.m. We also offer walk-in consultations for a fee, perfect for those seeking consultation services only. Our Licensed Respiratory Therapists—Monica, Richard, and Natalia—each bring over 12 years of experience setting up CPAP patients. Their extensive backgrounds include working in hospital settings such as the ICU and emergency room, making us a standout choice for your PAP needs.
Can I buy a CPAP machine without a prescription?
In the United States, under federal law, CPAP machines are classified as Class II medical devices by the FDA. As such, they require a prescription from a licensed healthcare provider for purchase. This classification is in place because CPAP therapy is considered a medical treatment that needs to be customized for each patient's condition and safety.
A prescription ensures that your treatment is appropriate and monitored by a healthcare professional. Most suppliers, including USA Medical Supply, will not ship a CPAP machine without first receiving a valid prescription. You can submit your prescription through the following methods:
- Text: (413) 200-4191
- Email: info@usamedicalsupply.com
- Fax: (413) 732-2238
This requirement ensures compliance with federal regulations and guarantees you receive the correct equipment and pressure settings.
Do you accept insurance?
No, and we are not contracted with any provider. We do provide a Universal Claim Form that you can download [here] if you wish to try and get reimbursed yourself.
Insurance billing using a Universal Claim Form (UCF) involves submitting a standardized document to your insurance provider to request reimbursement for medical expenses. However, it is not guaranteed that you will be reimbursed, and we are not implying that you will be. It is important to check with your insurance provider to understand your coverage and eligibility for reimbursement, especially for durable medical equipment (DME) like CPAP machines and supplies.
Here’s how the process typically works:
1. Obtain a Universal Claim Form
The UCF is usually provided by your insurance company or available on their website. The form includes sections to detail the medical services or products you've received, such as CPAP supplies, and what you're seeking reimbursement for.
2. Complete the Form
- Personal Information: Enter your personal details, including your name, insurance policy number, and contact information.
- Provider Information: Include details of the healthcare provider or supplier (such as USA Medical Supply), like their name, address, and tax identification number (TIN).
- Service Details: Provide specific information about the medical service or product. For CPAP equipment, this might include the model number, date of purchase, and a description of the equipment (e.g., CPAP machine, mask, tubing).
- Cost and Charges: Indicate the total cost, including what you've already paid out-of-pocket.
3. Attach Supporting Documentation
- Receipts: Attach copies of receipts for the medical service or product you've purchased.
- Prescription: If required, include a copy of the prescription from your healthcare provider for the CPAP equipment.
- Explanation of Benefits (EOB): If your insurance company has already processed part of the claim, include any EOB documents that detail what they have paid and what remains your responsibility.
4. Submit the Claim Form
Send the completed form and all supporting documentation to the address provided by your insurance company. Some insurers may allow you to submit the form electronically, while others may require it to be mailed.
5. Review and Processing
Once submitted, your insurance company will review the claim and determine the amount of reimbursement based on your policy’s coverage for durable medical equipment (DME), such as CPAP machines and supplies. The insurer may contact you or the supplier if more information is needed.
6. Receive Reimbursement
After approval, the insurance company will send you a reimbursement check or direct deposit for the amount they cover, minus any deductibles or co-payments.
Things to Note:
- Coverage Varies: Insurance policies differ in their coverage for DME, so check with your provider to understand your benefits.
- Out-of-Network Providers: If your supplier is out-of-network, you might receive partial or no reimbursement.
- Time Limit: Ensure you submit the claim within the time frame allowed by your insurance provider, as delays can result in denial.
Please remember, reimbursement is not guaranteed. You need to verify all details with your insurance provider.
Additionally, we do accept HSA/FSA payments, which you may be able to use to cover the cost of CPAP equipment and supplies.
Replacement Schedule for CPAP Supplies?
To maintain effective therapy, it’s essential to replace certain CPAP components regularly:
- Mask Cushions: Every 1-3 months
- Tubing: Every 6-12 months
- Filters: Every 1-3 months
- Headgear: Every 6 months These recommendations ensure your equipment stays in optimal condition and your therapy remains effective.
How to Clean and Maintain CPAP Equipment?
Cleaning your CPAP equipment regularly is crucial for effective therapy and hygiene:
- CPAP Mask and Tubing: Wash weekly with warm water and mild detergent. Let it air dry completely before use.
- Humidifier Chamber: Clean once a week with mild soap and warm water, and replace it every 6 months.
- CPAP Machine Exterior: Wipe down weekly with a dry, non-abrasive cloth. Avoid using ozone-based cleaning devices as they may damage your machine and void warranties.
Differences Between CPAP, APAP, and BiLevel?
- CPAP (Continuous Positive Airway Pressure) delivers a fixed pressure throughout the night.
- APAP (Auto-Adjusting Positive Airway Pressure) automatically adjusts pressure based on your breathing patterns.
- BiPAP (Bi-Level Positive Airway Pressure) provides two different pressure levels — one for inhalation and a lower one for exhalation. BiPAP is typically recommended for users with specific needs or those who find CPAP uncomfortable.
How to Choose a CPAP Mask?
Choosing the right mask is key for comfort and therapy compliance:
- Full Face Mask: Best for mouth breathers or those with nasal congestion.
- Nasal Mask: Ideal for those who breathe through their nose and move around during sleep.
- Nasal Pillow Mask: Great for users who prefer minimal contact with their face. If unsure, our customer support can guide you through finding the best option based on your preferences.
Traveling with a CPAP Machine?
CPAP machines are FAA-approved and can be carried as a medical device during air travel. We do Sell Travel Models.Our Travel Models are compact enough to use during flights. Consider investing in a portable battery for convenience if you frequently travel.
How Do Heated and Non-Heated Tubing Differ?
- Heated Tubing: Helps prevent condensation buildup by maintaining consistent temperature from the humidifier to your airway. Also they have an anti-microbial effect by preventing condensation from building in the tubing.
- Non-Heated Tubing: More affordable, lighter, and suitable if you don’t experience condensation issues. It’s compatible with most CPAP machines and masks.
What are the Signs of Sleep Apnea?
Common signs of sleep apnea include:
- Loud snoring
- Gasping or choking during sleep
- Daytime fatigue
- Morning headaches If you experience these symptoms, consult a healthcare provider for a sleep study to diagnose sleep apnea.
How Do I Prevent Bloating or Excess Gas When Using CPAP?
If you experience bloating, elevate your head while sleeping to help reduce the swallowing of air. Persistent issues should be discussed with your doctor, who may recommend adjusting the pressure settings or trying a BiLevel machine.
What is Your Return Policy?
Return Policy
At USA Medical Supply, your satisfaction is our priority. Please read our return policy carefully to ensure a smooth return process.
Eligibility for Returns:
- Products must be returned within 30 days of the purchase date.
- Items must be unused, in the same condition you received them, and in the original packaging.
- Certain products, including opened medical devices or personal care items, are non-returnable for health and safety reasons.
Return Process:
- To initiate a return, please contact our customer service at (413) 733-7843 or email us at info@usamedicalsupply.com.
- Once your return request is approved, we will provide a return shipping label if applicable.
- Please package the item securely and include your proof of purchase.
Refunds:
- Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
- If approved, the refund will be applied to your original method of payment.
- Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchanges:
- We only replace items if they are defective or damaged. If you need an exchange, please contact us at (413) 733-7843.
